International Orders & Shipping


We welcome international customers,
whom we have gladly served for over 13 years!!

International Shipping Options

Order Payment Options
30 Day Satisfaction Guarantee
Home Country Duties & Customs Fees
Click here for US Only Orders

Phone: 011*-1-727-738-1799
Fax: 011*
-1-866-737-1732
Email: sales@phoenixorion.com

* 011 or 00 - IDD Code
 


Important Note: Free and Standard Shipping rates do not apply
 to international orders. International orders that do not include
payment for
international shipping may be delayed or cancelled!!


International Shipping Options

International Orders Ship by US Mail
I
nternational shipping is offered on our shopping cart through the US Mail, also known as USPS (United States Postal Service). Your package will be delivered by your country's Postal Service.
 


Quick Check Out
If you want us to calculate your shipping options type
"Bill me for shipping" in the special instructions box at checkout. We will email you the rates and delivery time for your approval.


Shopping Cart  Help
To place an international order, please choose the Destination Country from the drop down list in the shopping cart and then enter the postal code for the shipping address. You can then choose your shipping options.


Shipping Options

1. US Post Office 1st Class Mail International - Up to 4lbs
Delivery Time 6-10+ Days - Insurance is Included
The cheapest shipping method for orders under 4lbs.
 
2. US Post Office Priority Mail International
Delivery Time 6-10 Days - Insurance is Included
 
3. US Post Office Express Mail International
Delivery Time 5 Days - Insurance is Included
 
4. US Post Office Global Express Guaranteed
Delivery Time 1-3 Days - Insurance is Included


Additional Shipping Options
We can also ship by UPS, FedEx or most international carriers at your request, including billing your own account. Just type your shipping preference in the special instructions box at checkout.


Ship Out Time & Notification
If you have paid the international shipping charges, your order will ship out the same day Monday - Friday when received before 3:00pm EST.
You will be notified by email when your package is shipped.


Shipping Damage or Lost Packages
All
USPS International packages are insured against loss or breakage.
If an item arrives damaged, please save everything including the box and packaging. Email us within 24 hours of receipt of merchandise with the damage details.

Click below to email:
sales@phoenixorion.com

The damage claim will be filed when we receive your email notification. Please ALLOW 30 days for claims processing and the damaged item(s) to be replaced or refunded. Lost packages require 60-90 days for claims approval due to possible slow delivery and Customs delays.
 


Check Shipping Rates Yourself
.You can check approximate shipping costs directly at the links below:
US Mail International Rate Calculator
UPS International Rate Calculator
FedEx International Rate Calculator


All Email inquires will be responded to within 24 hours or call 011*-1-727-738-1799.

* 011 - IDD Code: The IDD code is the international prefix needed to dial from your own phone to reach the international dial tone. Each country has it's own IDD code. The most common codes are 011 & 00.



Shop safely on our secure server shopping cart with Credit and  Debit cards. We accept PayPal, Visa, Master Card, Discover, American Express as well as Debit Cards.




Call 011-1-727-738-1799 to order and with payment by credit card or PayPal.
 


Fax your order to 011-1-866-737-1732
 


Choose pay by mail on the shopping cart and print out your order. Just mail with certified check, bank money order or credit card information. All payments are in US dollars.
 


Print out the Order Form  and send by mail with credit card information or cashiers check, money order in US Dollars.


Call 011*-1-727-738-1799 for assistance between 10:00am - 7:00pm EST (Eastern Standard Time)  Monday to Saturday.

* 011 - IDD Code: The IDD code is the international prefix needed to dial from your own phone to reach the international dial tone. Each country has it's own IDD code. The most common codes are 011 & 00.

Buy with Confidence!!
Your satisfaction is guaranteed!

Return or exchange your item within 30 days in the original condition
and  your money will be fully refunded less shipping charges.
There may be a 10% restocking charge for returns over $100.
 

Home Country Duties & Customs Taxes
International customers should check with their local customs agents to determine if any duties and taxes will be applied to their order upon delivery. International customers are solely responsible for all duties and taxes levied on their order by their home country's Customs and local Post Office.

Thanks for your Order!!

Phoenix Orion Fine Gifts
1904 Union Street
Clearwater FL 33763
Phone:
011*-1-727-738-1799
Fax:
011*- 1-866-737-1732
Email: sales@phoenixorion.com


* 011 - IDD Code: The IDD code is the international prefix needed to dial from your own phone to reach the international dial tone. Each country has it's own IDD code. The most common codes are 011 & 00. To view all the country codes click here.


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